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International Medical Center

Zhongshan Hospital Fudan University

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frequently asked questions

FAQ

  • Appointment Information
  • Traffic Information
  • Commercial Insurance

Q1: What should commercial insurance patients pay attention to when seeking medical treatment at International Medical Centers?

Patients holding commercial insurance should confirm the coverage and requirements of their purchased commercial insurance before seeking medical treatment. If you have any questions, please contact your insurance company in a timely manner.

Q2: What materials do commercial insurance patients need to bring when seeking medical treatment?

Commercial insurance patients need to bring their valid identification documents (ID card, passport, etc.) and insurance card when seeking medical treatment.

Q3: What should I do if my insurance is not covered by the International Medical Center's direct payment?

If your insurance is not within the scope of direct payment, you need to first advance medical expenses and then claim compensation from the insurance company afterwards. We suggest that you call the insurance company in advance to inquire about the materials required for post claim settlement.

Q4: If there is a direct payment agreement, do I still need to pay any fees?

If your insurance can be paid directly at the International Medical Department, you can handle the relevant procedures directly at the emergency service windows on each floor of the International Medical Department. When reviewing your medical expenses, if the insurance company finds any parts bey...

Q5: Can my insurance be paid directly from the International Medical Center?

If your insurance is included in the list of contracted cooperative insurance companies (company directory), your insurance can be directly paid at the International Medical Department.

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